A 99.9% Server Uptime
The major advantage of creating your very own hosting system is that you don’t have to be worried about compatibility issues – you configure a particular set of software apps in such a manner so as to work with a given set of hardware parts. The outcome is something much more solid and dependable, as there are much less potential chances of failure. We’ve set up our cloud hosting platform using time–tested hardware parts coupled with a seriously tweaked version of SELinux so as to create a truly risk–free environment for your sites.
This is why, with all our hosting plans plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on top–of–the–line hardware components furnished by Juniper. What’s more, on each and every router, we’ve placed a firewall with an elaborate algorithm with the intention to sift all dubious requests.
Therefore, in all our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned cash on the line, you can’t feel really safe. This is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel pleased with our web hosting service or if you want to use a bit more robust hosting solution, such as a VPS servers or even a Linux dedicated servers – you’ll get a full refund, with no hidden costs or repayment charges.
24/7 Technical Support
If you’ve ever been forced to wait around for hours for an answer, you know how annoying this can be, especially when your website is at stake. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be right here and they’ll reply to you within sixty minutes. And the best part is that their average support ticket response time is under 20 minutes!