Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a 60 min response guarantee for any trouble ticket or e–mail that you send to the customer service staff. We’ll quickly reply to all typical inquiries and forward right away the issue to our system administrators in case further assistance is required. If you order the Managed Services package, we will carry out any of the included server management services at a time that has been discussed with you preliminary.

  • Top quality support service
  • A Topflight Customer Care Service

  • If you need any help working with the Online Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, don’t hesitate to reach the customer support team anytime through the ticketing system. Furthermore, in case you require assistance managing your dedicated web hosting server, you can make use of the Managed Services package, which includes OS updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, backup space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Online Control Panel has been preinstalled for each dedicated web hosting plan. Among its functions is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of help articles have video versions which demonstrate all the operations that you can perform in a very illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each Online Control Panel section.