If you have purchased a hosting package and you have some queries related to a concrete feature/function, or if you’ve experienced some predicament and you need assistance, you should be able to get in touch with the respective customer service team. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, since the fastest way to deal with an issue most often is to use a ticket. This kind of correspondence makes the replies sent by both sides simple to follow and enables the customer service staff members to escalate the situation in case, for example, a sysadmin needs to interfere. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you’ll need to use at least 2 different accounts to get in touch with the help desk team and to actually administer the hosting space. Constantly logging in and out of different accounts can be a headache, not to mention the fact that it takes quite a long period of time for the majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Hosting

With a hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst browsing through your files or changing various settings. The ticketing system is being strictly monitored 24/7/365 by our customer care team representatives and the response time is maximum one hour, but it seldom takes more than 20 minutes to receive support. In stark contrast with some companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request information in regard to any billing or technical problem. Plus, you can read a number of educative articles, which will help you tackle the most commonly faced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more efficient to manage everything from one location, so we have incorporated a ticketing system into the custom-developed Hepsia hosting Control Panel, which is offered with each single semi-dedicated server package. This will allow you to handle the correspondence with our customer support team along with your website files, which implies that you won’t need to remember additional log-on credentials for a different admin console. You will be able to open a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content hosted in your account. On top of that, you can go through older tickets using a clever search filter or check relevant knowledge base articles, which contain solutions to commonly experienced challenges. The integrated ticketing system is strictly monitored 24x7 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.