Integrated Ticketing System in Hosting
With a hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst browsing through your files or changing various settings. The ticketing system is being strictly monitored 24/7/365 by our customer care team representatives and the response time is maximum one hour, but it seldom takes more than 20 minutes to receive support. In stark contrast with some companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request information in regard to any billing or technical problem. Plus, you can read a number of educative articles, which will help you tackle the most commonly faced predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything from one location, so we have incorporated a ticketing system into the custom-developed Hepsia hosting Control Panel, which is offered with each single semi-dedicated server package. This will allow you to handle the correspondence with our customer support team along with your website files, which implies that you won’t need to remember additional log-on credentials for a different admin console. You will be able to open a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content hosted in your account. On top of that, you can go through older tickets using a clever search filter or check relevant knowledge base articles, which contain solutions to commonly experienced challenges. The integrated ticketing system is strictly monitored 24x7 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.