A live chat is one of the several methods of communication provided by some web hosting providers as a part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is quicker compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something in comparison to a call with a representative. Furthermore, when the issue that you experience requires some time to be reviewed and resolved, you can do something else in the meantime rather than just waiting, as you would have to do when you call. You can also use a live chat assistance service absolutely free as long as you have world wide web access even if your hosting supplier is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Hosting

As we believe that a number of issues are often resolved if you talk to a live person, we provide a live chat service for all our prospective and current clients. The chat is available every single day and our customer support representatives will help you with a variety of questions and problems. In case you are not our customer yet, you'll be able to learn more about our hosting packages and the web hosting environment in general in order to make sure that your web sites will run efficiently on our servers. If you already have an account and you've got some questions or you have any kind of troubles with some of our solutions, you can get in touch with us through the live chat and we will supply you with the required information or assist you to troubleshoot the issue. You'll need to open a support ticket for certain problems that need longer time or the expertise of a sysadmin, still for the majority of standard problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every single day, even on weekends and holidays. It is one of the best ways to find out more information about our semi-dedicated servers in case you do not have an account yet or to get some problem resolved in case you are a client and our support agents will help you right away regardless of the time of the day you join our chat. In case you're unsure which package is more appropriate for your web sites, in case you need a piece of advice whether you need a specific upgrade and how to order it or if you have difficulties setting up an e-mail account on your machine, you can get in touch with us and we'll provide you with the required info quickly. Our live chat is online even after our phone lines go off for the day, therefore if you have an account with us, you can be sure that you will always enjoy instant help with any kind of question or issue that comes up.