One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any client support ticket that you open or any e-mail that you write is only one hour, even if you contact us during weekends and official holidays. Regardless of the nature of your enquiry or issue, we will help you out instantly and will provide you with the required info to sort out any problem with your websites. The actual response time usually doesn’t exceed 15-20 minutes, which is why you can just forget about waiting for hours and hours to get an issue fixed or what is even worse – waiting around a whole day only to obtain a response that more information is necessary whilst nothing is solved. We will offer you assistance at once as we are aware of how valuable time can be in the dynamic Internet space. The one-hour response time guarantee applies to any technical or billing inquiry that you may have regarding our hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a customer support ticket via your web hosting Control Panel or send an email relating to your semi-dedicated server, you’ll obtain a response within no more than 1 hour. You can get in touch with us whenever you need in regards to billing, general or technical issues and because of the fact that we’re working 24/7/365, you’ll invariably obtain support without delay. Based on the specific question or issue, we’ll give you more information, rectify the predicament if it’s been caused by something that is within our reach or instruct you on what steps to take in case you need to change a particular setting for a web app that we don’t have access to. You can forget about waiting for a day for every reply. As a matter of fact, in the majority of cases we reply to tickets and emails within 20-25 minutes max.