Though this is not the mainfactor in order to distinguish a dependable hosting provider from a bad one and a reseller from a real provider, the option to call and communicate with a live person is an indicator that you aren't dealing with a one-person company and that you'll be able to get in touch with someone any time you're in need of assistance. The phone support for web hosting services may range from basic to professional, thus the problems that can be resolved through a call vary depending on the particular service provider. Usually, these matters are more basic and feature billing or first level technical issues since more complex matters often require a support ticket where both you and the administrators can track what's going on with a specific situation. However, the option to phone call your service provider will save you a lot of time and efforts for the countless tiny problems which will eventually show up at the time you manage your website hosting account.

Phone Support in Hosting

As we have live telephone support 14 hrs per day, you're able to call us and speak with our customer support agents to get more info about the hosting plans that we supply and ensure that our servers match the system requirements for your websites before you purchase anything. For your convenience, we now have telephone numbers on three continents and you'll be able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you can phone us about general and billing matters, and even about some technical matters. If the issue is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, that will allow both you and our technical support crew to track the details provided by each side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always somebody to help you if you have any questions about the semi-dedicated server packages that we offer. Whether you want to learn more about the plans, you have some billing issue or some general issue, you can just give us a call. Although some more complex troubles could require a support ticket in order to give some time to our technical support crew to analyze, we're able to assist you with quite a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. If you are in another country, we also have a global number where you will be able to get in touch with us.