24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and technical support for all of our hosting plans. Even if you aren't our client yet and you have questions, we will help you right away and supply you with the needed information, in order to give you a choice to make the best decision when you obtain your new website hosting account. We are available anytime, including holidays and weekends, and we provide several means of communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have multiple phone numbers globally, thus you're able to call the one that is closer to you. The maximum response time for your email messages and your tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for days to get support for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to get well-timed support, especially when your site is not functioning as it should be for whatever reason. Our semi-dedicated servers include 24/7 customer and technical support, consequently in case something comes up, you're able to use a number of methods to let us know - phone line with several local numbers globally, live chat, emails and tickets. The first two options are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for instance, you're able to find extra info about our services, or we will assist you with less complex tech issues. The next two methods are for strictly technical matters or everything which is more time-consuming since it's much easier follow the communication between you and our technical support team. The guaranteed maximum answer time for them is merely an hour, the regular one - 15-20 minutes, therefore you will not have to wait for an entire day so as to get support as you may need to do with various other providers.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server from our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local telephone numbers in the USA, Great Britain and Australia along with a live chat service. If you're a current customer and you require help with some technical issue which requires longer time to analyze or resolve, you are able to open a ticket from your billing account or you can send an e-mail message and we will handle the problem and send you a response within the hour. The answer time is guaranteed 24/7, which includes holidays and weekends, but for most problems it takes a maximum of 30 minutes to get support. Our support service covers the VPS plus all of the pre-installed software it includes, so if you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time warranty, you will receive lightning-fast support when you purchase a dedicated server from our company. Our customer and technical support crews are available 24/7/365, therefore if you open a ticket through your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the perfect option in case the issue involved needs a longer period of time to be resolved or when it needs to be sent to our admins, because it's far more convenient to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.